Privacy Policy
MBN Digital is an independent creative and paid media studio based in Vancouver, British Columbia. This policy explains what personal information we collect, why we collect it, and what we do with it. It covers this website, our contact form, and the automated assistant that may reply to you when you message us on Facebook or Instagram.
Who we are
MBN Digital, Vancouver, British Columbia, Canada. For any question about this policy or about your information, contact hello@mbndigital.ca.
What we collect
When you use the contact form. Your name, company, email address, website or social link, the services you select, an approximate budget range and whatever you write in the project details field. You choose what to put in these fields.
When you message us on Facebook or Instagram. The content of your messages or comments, your public profile name and handle, and any contact details you choose to share in the conversation.
Automatically, when you visit this site. Standard technical information such as IP address, browser type, device type, referring page and pages viewed. Our host records this as part of running the site. The site also stores a single flag in your browser so the opening animation only plays once per visit. That flag holds no personal information and is cleared when you close the tab.
The automated assistant on Meta platforms
We use an automated assistant to help handle messages and comments on our Facebook and Instagram accounts. It can answer common questions, take basic details about what you are looking for, and pass a conversation to a person.
What this means in practice:
- Your messages are processed to generate a reply. This involves third-party AI service providers acting on our instructions.
- Conversations may be retained so we can follow up and so the assistant improves.
- You are talking to an automated system, not a person, unless it tells you otherwise or a person joins the conversation.
- You can ask to speak to a person at any point, and you can stop the conversation at any point.
- Messages sent through Facebook or Instagram also pass through Meta and are covered by Meta's own privacy policy.
Please do not send sensitive information such as financial account details, health information or government identifiers through social messaging. Use email if you need to share something confidential.
How we use it
- To reply to your enquiry and prepare a proposal or recommendation.
- To deliver and manage work you have engaged us for.
- To keep the website working, secure and reasonably fast.
- To meet legal and record-keeping obligations.
We do not sell personal information. We do not share it for anyone else's marketing.
Who else handles it
We use a small number of service providers who process information on our behalf:
- Formspree delivers contact form submissions to our inbox.
- Squarespace hosts the website and keeps standard server logs.
- Google Fonts serves the typefaces this site uses, which involves your browser requesting files from Google.
- Calendly handles bookings if you use the call link.
- Meta operates Facebook and Instagram, where our accounts and the automated assistant run.
- AI service providers process message content so the assistant can generate replies.
Advertising and measurement
We run paid advertising, and our site may use measurement tags from advertising platforms to understand which ads bring people here and whether an enquiry followed. These tags can set cookies and may allow the platform to show you our ads again elsewhere.
You can limit this through your browser cookie settings, and through the ad preferences available in your Meta or Google account.
How long we keep it
Enquiries are kept for as long as needed to respond and, where a project follows, for as long as we work together plus the period required for business and tax records. Social conversations are kept for as long as they are useful for follow-up. If you would like your information removed sooner, email us and we will do it unless we are required to keep it.
Where it is stored
Some of the providers above store and process information outside Canada, including in the United States. Information held in another country may be accessible to that country's courts and law enforcement under its laws.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw consent to further contact. Email hello@mbndigital.ca and we will respond within the time our privacy laws require. If you are not satisfied with our response you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
Children
This site and our services are intended for businesses. We do not knowingly collect information from children.
Changes
If we change this policy we will update the date at the top. Material changes will be made clear on this page.
Contact
MBN Digital, Vancouver, BC
hello@mbndigital.ca
778-689-0340